We ship all over the world and it's FREE. We are unable to ship to PO boxes or military bases.
To expedite delivery, most U.S. orders will be shipped via DHL Express from our office in California. Orders to the UK, Europe, Canada, and Australia will be shipped from our studio in Athens, Greece.
Every Enea creation is handmade by in-house technicians in our Athens studio. Since each piece is made-to-order, we ask that you allow 3-7 business days (excluding weekends) before we ship your order, plus shipping time.
Once your order is fulfilled, you will receive an automated email with the tracking information of your shipment. In case you have not received a tracking number, please contact us and we will be happy to help.
Please contact us with your order number within 12 hours and we will try to accommodate your request.
We gladly offer returns or exchanges within 30 days from the day of delivery. To ensure we keep our prices fair for all customers, a return shipping fee of $35 will apply and will be deducted from your refund amount.
*For orders placed between November 12 and December 20, the return window is extended until January 31, 2025. Outside of this period, we accept returns and exchanges within 30 days from the day of delivery.*
Pieces must be returned unworn, in their original packaging, and accompanied by their authenticity card. Free items must also be returned. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom orders, personalized and engraved items, unless they arrive damaged or defective, are final sale and cannot be returned or exchanged.
Personalized Jewelry Gifts
The letter M almost ended a friendship at our Athens workshop. Giorgos cast a batch of M initial necklaces in January and three of them came out with a hairline void in the right leg of the letter, invisible to the naked eye but visible under 10x magnification. He blamed the sprue placement. Nikos, who designs the casting trees, blamed the wax injection temperature. They argued about it for two days. Giorgos printed out metallurgical cross sections. Nikos drew diagrams on the back of a shipping label. The other goldsmiths placed bets on who was right. In the end, both were partially correct: the sprue angle on the M created a turbulence point that combined with a 3 degree temperature variance to trap a micro bubble in that specific leg. They fixed it together, which took forty minutes, and then did not speak to each other for the rest of the day, which is how Giorgos and Nikos process collaboration. Every gold initial necklace now has letter specific sprue placements because of that argument. Letters with enclosed shapes like B, D, P, Q, and R have adjusted venting. Letters with thin strokes like I and L have reinforced feed channels. Personalized jewelry from a workshop where two men will nearly destroy a friendship over the right leg of an M is personalized jewelry built to a standard that most production houses would consider clinically obsessive. A diamond initial necklace adds even more complexity because the stone seat has to integrate with the letter geometry without weakening the thinnest stroke, which we model in Rhino 3D before committing any gold. See our initial and personalized necklaces for the full range, our mama necklaces for mother specific designs, or our necklace gifts for curated gift options.