Shipping and Delivery
Complimentary shipping on all orders over $150. Orders under $150 ship for a flat $35 fee.
Every order includes tracking. You will receive a confirmation email with your tracking number as soon as your order ships.
Processing and Delivery
| In-stock items (NJ warehouse) | Ships next business day |
| Standard delivery | 2–4 business days |
| Made-to-order pieces | 2–5 days crafting + 3–5 days delivery |
Express and priority shipping options are available at checkout. Please note that expedited shipping applies to delivery time only. Made-to-order items still require 2–5 business days of crafting time before shipment.
International Shipping
We ship to the United States, European Union, United Kingdom, Canada, and Australia.
No duties or customs fees. The price you see at checkout is the final price you pay. No surprises, no hidden costs, whether your order ships domestically or internationally.
Returns and Exchanges
We offer a 30-day return and exchange window from the date of delivery. Items must be unworn, in their original packaging, and accompanied by their certificate of authenticity.
A $35 return shipping fee applies and is covered by the customer. Once you initiate a return, we will send you a prepaid return label with shipping instructions.
Final sale items (non-returnable unless damaged or defective):
- Custom and personalized orders
- Engraved pieces
- Initial letter jewelry
- Tennis bracelets
- Select hoop earring styles
To start a return or exchange, email us at [email protected]. Refunds are processed within 2–3 business days of approval.
Gift Packaging
Every order arrives in our signature ENEA Studio packaging. To add a personal gift message, select the gift option at checkout.
Warranty
Every piece comes with a two-year warranty covering manufacturing defects, along with lifetime support from our Athens workshop. If something is not right with your piece, we will make it right.
Questions? Reach us at [email protected]
Frequently Asked Questions
-
In-Stock Items: 3-5 business days for delivery
Made-to-Order Items: 2-5 business days crafting time + 3-5 business days delivery
Most orders ship from our US facility in California for fast delivery. If an item is not available in the US, it ships directly from our Athens studio at no extra cost and within the same timeframe. Due to global supply chain challenges, shipping times could occasionally be longer than usual.
-
Currently, we focus exclusively on serving customers within the United States to ensure the fastest delivery times and best customer experience. We ship to all 50 states, including Alaska and Hawaii, as well as US territories. International shipping may be available in the future as we continue to expand.
-
Yes, we offer expedited shipping for urgent orders. Express delivery (1-2 business days) and Priority delivery (2-3 business days) are available at checkout. Please note that expedited shipping applies to delivery time only — made-to-order items still require 2-5 business days crafting time before shipment.
-
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
-
We offer a 30-day satisfaction guarantee for eligible items. If your jewelry doesn't fit perfectly or meet your expectations, you can return or exchange it within the specified period. For both returns and exchanges, a $35 shipping fee applies and is covered by the customer.
You can get in touch with our customer care team and they will provide a prepaid return and the shipping instructions.
Your satisfaction is our priority—we want you to absolutely love your Enea jewelry.
-
Absolutely! You'll receive a tracking number via email as soon as your order ships. You can track your package in real-time through our website or directly with the carrier. For orders shipping from our Athens studio, international tracking is provided so you can monitor your package's journey from Greece to your doorstep.
-
No additional costs will ever be applied to your order. All prices shown include any applicable duties, tariffs, or international fees. Whether your item ships from our California facility or directly from our Athens studio, the price you see at checkout is the final price you pay—no surprises, no hidden costs, no additional charges upon delivery.
