Shipping and Delivery
Complimentary shipping on all orders over $150. Orders under $150 ship for a flat $35 fee.
Every order includes tracking. You will receive a confirmation email with your tracking number as soon as your order ships.
Processing and Delivery
| In-stock items (NJ warehouse) | Ships next business day |
| Standard delivery | 2–4 business days |
| Made-to-order pieces | 2–5 days crafting + 3–5 days delivery |
Express and priority shipping options are available at checkout. Please note that expedited shipping applies to delivery time only. Made-to-order items still require 2–5 business days of crafting time before shipment.
International Shipping
We ship to the United States, European Union, United Kingdom, Canada, and Australia.
No duties or customs fees. The price you see at checkout is the final price you pay. No surprises, no hidden costs, whether your order ships domestically or internationally.
Returns and Exchanges
We offer a 30-day return and exchange window from the date of delivery. Items must be unworn, in their original packaging, and accompanied by their certificate of authenticity.
Exchanges and store credit are free. Once you start an exchange or choose store credit, we send you a prepaid return label at no cost. For refunds, a $35 return shipping fee and a recycling fee of 10% of the price paid for the returned piece are deducted from your refund. Customers in the EU and UK who request a refund within 14 days of delivery pay only the $35 return shipping fee.
Final sale items (non-returnable unless damaged or defective):
- Custom orders, including pieces made to a length, size or design you requested from us
- Engraved pieces
To start a return or exchange, email us at hello@eneastudio.com. Refunds are processed within 2–3 business days of approval.
Gift Packaging
Every order arrives in our signature ENEA Studio packaging. To add a personal gift message, select the gift option at checkout.
Warranty
Every piece comes with a two-year warranty covering manufacturing defects, along with lifetime support from our Athens workshop. If something is not right with your piece, we will make it right.
Questions? Reach us at hello@eneastudio.com
Frequently Asked Questions
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In-Stock Items: 3-5 business days for delivery
Made-to-Order Items: 2-5 business days crafting time + 3-5 business days delivery
Most orders ship from our New Jersey facility for fast delivery. If an item is not available in the US, it ships directly from our Athens studio at no extra cost and within the same timeframe. Due to global supply chain challenges, shipping times could occasionally be longer than usual.
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Yes. Most orders within the United States ship from our New Jersey facility for fast delivery. Orders to the EU, Canada, the UK, the UAE, and Australia ship directly from our studio in Athens. Every order includes free shipping and full tracking, so you can follow your piece all the way to your door.
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Yes, we offer expedited shipping for urgent orders. Express delivery (1-2 business days) and Priority delivery (2-3 business days) are available at checkout. Please note that expedited shipping applies to delivery time only — made-to-order items still require 2-5 business days crafting time before shipment.
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We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
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You have 30 days from delivery to return or exchange eligible pieces. Exchanges and store credit are free: contact our customer care team and we will send you a prepaid return label. If you prefer a refund, a $35 return shipping fee and a 10% recycling fee are deducted from your refund.
Store credit is issued as an ENEA gift card, never expires, and can be used towards any piece on our site.
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Absolutely! You'll receive a tracking number via email as soon as your order ships. You can track your package in real-time through our website or directly with the carrier. For orders shipping from our Athens studio, international tracking is provided so you can monitor your package's journey from Greece to your doorstep.
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No additional costs will ever be applied to your order. All prices shown include any applicable duties, tariffs, or international fees. Whether your item ships from our New Jersey facility or directly from our Athens studio, the price you see at checkout is the final price you pay—no surprises, no hidden costs, no additional charges upon delivery.
