Returns & Exchanges
Your satisfaction matters to us. Below you will find everything about returns, exchanges and cancellations. This policy applies to orders placed on or after October 7, 2026.
What is your return policy?
We accept returns and exchanges within 30 days of delivery. Pieces must be unworn, in their original packaging, and returned with their authenticity card.
Is there a return fee?
Exchanges and store credit are free, and we send you a prepaid return label at no cost.
For refunds, a $35 return shipping fee and a recycling fee of 10% of the price paid for the returned piece are deducted from your refund. Items from different orders are processed as separate returns, and each order carries its own $35 return shipping fee, even when the pieces are sent back together. Repairs carry a $35 return shipping fee.
Why is there a recycling fee on refunds?
Every ENEA piece is handcrafted in our Athens workshop and delivered to you with duties already paid. When a piece is returned for a refund, we unset the stones and recycle the gold, so nothing made for you goes to waste. Choose an exchange or store credit and there is no fee at all.
How does store credit work?
Store credit is issued as an ENEA gift card for the full amount you paid. It never expires, can be used towards any piece on our site, and cannot be exchanged for cash. If your new piece costs more, you pay the difference. If it costs less, the balance stays on your gift card.
I live in the EU or UK. Does the recycling fee apply to me?
You may withdraw from your purchase within 14 days of delivery under your local consumer law. For refunds requested within those 14 days, only the $35 return shipping fee applies. From day 15 to day 30, the standard policy above applies.
How do I start a return or exchange?
Please contact us and we will send you a prepaid return label. Once your piece arrives at our studio, we will process your exchange, store credit or refund within 3-5 business days.
Which pieces are final sale?
Due to their nature, these pieces cannot be returned or exchanged, unless they arrive damaged or defective:
- Custom orders, including pieces made to a length, size or design you requested from us
- Engraved pieces
- The personalized 'Witness Your Piece' video, once produced
What about free or promotional items?
Promotional items must be returned if your order no longer meets the promotion threshold after a return.
Can I cancel my order?
Yes. Any order can be cancelled free of charge within 1 hour of purchase. Simply email hello@eneastudio.com with your order number.
Can I cancel after the first hour?
In-stock pieces that have not yet shipped can still be cancelled free of charge.
Made-to-order pieces are already being made for you in our workshop, where the gold is cast and the stones are set by hand. They can still be cancelled before they ship, but a recycling fee of 10% of the order value applies. It covers unsetting the stones and recycling the gold, so nothing made for you goes to waste, and it is deducted from your refund.
Once an order has shipped, it can no longer be cancelled, and our 30-day return policy applies after delivery.
Can I avoid the recycling fee?
Yes. The recycling fee is waived when you choose store credit or an exchange instead of a refund. Store credit is issued as an ENEA gift card for the full amount of your order, never expires, can be used towards any piece on our site, and cannot be exchanged for cash.
How do I know if my piece is made to order?
Every product page shows it just above the Add to Bag button. Made-to-order pieces read "Made to order, expected" followed by the estimated delivery dates, while in-stock pieces read "In stock".
Questions? Contact us
Frequently Asked Questions
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In-Stock Items: 3-5 business days for delivery
Made-to-Order Items: 2-5 business days crafting time + 3-5 business days delivery
Most orders ship from our New Jersey facility for fast delivery. If an item is not available in the US, it ships directly from our Athens studio at no extra cost and within the same timeframe. Due to global supply chain challenges, shipping times could occasionally be longer than usual.
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Yes. Most orders within the United States ship from our New Jersey facility for fast delivery. Orders to the EU, Canada, the UK, the UAE, and Australia ship directly from our studio in Athens. Every order includes free shipping and full tracking, so you can follow your piece all the way to your door.
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Yes, we offer expedited shipping for urgent orders. Express delivery (1-2 business days) and Priority delivery (2-3 business days) are available at checkout. Please note that expedited shipping applies to delivery time only — made-to-order items still require 2-5 business days crafting time before shipment.
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We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
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You have 30 days from delivery to return or exchange eligible pieces. Exchanges and store credit are free: contact our customer care team and we will send you a prepaid return label. If you prefer a refund, a $35 return shipping fee and a 10% recycling fee are deducted from your refund.
Store credit is issued as an ENEA gift card, never expires, and can be used towards any piece on our site.
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Absolutely! You'll receive a tracking number via email as soon as your order ships. You can track your package in real-time through our website or directly with the carrier. For orders shipping from our Athens studio, international tracking is provided so you can monitor your package's journey from Greece to your doorstep.
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No additional costs will ever be applied to your order. All prices shown include any applicable duties, tariffs, or international fees. Whether your item ships from our New Jersey facility or directly from our Athens studio, the price you see at checkout is the final price you pay—no surprises, no hidden costs, no additional charges upon delivery.
