Returns & Exchanges

To us, no order is complete until you are fully satisfied. This is why we gladly accept returns and exchanges within 30 days from the day of delivery.

For returns, exchanges, or repairs, a $25 shipping fee applies, and must be covered by the customer.

To process a return or exchange, please reach out to hello@eneastudio.com and we will provide you with a prepaid return label. Once your item is received in our studio, our team will process your refund or exchange within 3-5 business days.

Please ensure that items are returned unworn, in their original packaging, and accompanied by their authenticity card. Free items must also be returned. If a partial return causes your order total to fall below the required threshold for the promotion, the free item must be returned. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The following items, due to their nature, cannot be returned or exchanged unless they arrive damaged or defective:

— Custom orders.

— Personalized and engraved items.

Have a question? Reach out to hello@eneastudio.com

In-Stock Items: 3-5 business days for delivery
Made-to-Order Items: 2-5 business days crafting time + 3-5 business days delivery
Most orders ship from our US facility in California for fast delivery. If an item is not available in the US, it ships directly from our Athens studio at no extra cost and within the same timeframe. Due to global supply chain challenges, shipping times could occasionally be longer than usual.
Currently, we focus exclusively on serving customers within the United States to ensure the fastest delivery times and best customer experience. We ship to all 50 states, including Alaska and Hawaii, as well as US territories. International shipping may be available in the future as we continue to expand.
Yes, we offer expedited shipping for urgent orders. Express delivery (1-2 business days) and Priority delivery (2-3 business days) are available at checkout. Please note that expedited shipping applies to delivery time only — made-to-order items still require 2-5 business days crafting time before shipment.
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.

We offer a 30-day satisfaction guarantee on all purchases. If your jewelry doesn't fit perfectly or meet your expectations, you can return it for a full refund or exchange. For both returns and exchanges, a $25 shipping fee applies and is covered by the customer.
We include a prepaid return label with every order, and our customer service team will help you find the perfect size or alternative piece. Your satisfaction is our priority—we want you to absolutely love your Enea jewelry.
Absolutely! You'll receive a tracking number via email as soon as your order ships. You can track your package in real-time through our website or directly with the carrier. For orders shipping from our Athens studio, international tracking is provided so you can monitor your package's journey from Greece to your doorstep.
No additional costs will ever be applied to your order. All prices shown include any applicable duties, tariffs, or international fees. Whether your item ships from our California facility or directly from our Athens studio, the price you see at checkout is the final price you pay—no surprises, no hidden costs, no additional charges upon delivery.

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Returns & Exchanges

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