The ENEA Warranty
Every piece we send out is made by our own hands, in our own workshop. We are not resellers. We design, cast, set, and finish every piece ourselves. That changes everything about how we stand behind our work.
Because we make our pieces, we can also remake them. A snapped chain. A loosened prong. A missing stone. A piece that needs resizing years from now. Nothing leaves our care just because time has passed. Our designs do not retire and our doors do not close on a piece we have made. Your jewelry can always come home.
Lifetime Manufacturing Warranty
Every piece is covered for life against any defect in materials or craftsmanship, for as long as you own it. If something is wrong with how your piece was made, we repair or replace it at no cost to you. No deadlines. No fine print designed to trap you.
This is the part you do not need to worry about. If a stone is set unevenly, a clasp fails at its solder point, a finish is inconsistent, anything that traces back to us, we make it right.
Beyond the Warranty
The warranty covers our craftsmanship. For everything else that happens to a piece you wear and live in, we offer atelier service for the lifetime of the piece:
- Professional cleaning and polishing
- Prong tightening and full inspection
- Stone replacement
- Repair on snapped chains, broken clasps, dented bands
- Resizing
- Recreation of pieces lost or damaged beyond repair, since we design and craft every piece ourselves, nothing is ever truly out of stock
Most services fall between $45 and $200. We always quote before any work begins, and no repair is ever started without your approval.
What the Warranty Does Not Cover
The Lifetime Manufacturing Warranty covers our craftsmanship. It does not cover damage from accidents, mishandling, or wear inconsistent with the piece. For example:
- Snapped or pulled chains from impact or strain
- Stones lost from accidental damage
- Damage from chlorine, perfumes, or harsh chemicals
- Wear from sleeping, swimming, or athletic activity in delicate pieces
- Lost or stolen pieces
- Repairs or modifications carried out by a third party
If any of these happen, please do not worry. We can almost always restore or recreate the piece through our atelier service. Send it back to us. We will make it right at a fair cost.
How To Reach Us
Send a few clear photos of your piece to [email protected], or write to us through our contact page. Every message is read and answered by a person on our team. We will guide you through what comes next.
Made by hand. Made to last. Made to be inherited.
Frequently Asked Questions
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In-Stock Items: 3-5 business days for delivery
Made-to-Order Items: 2-5 business days crafting time + 3-5 business days delivery
Most orders ship from our US facility in California for fast delivery. If an item is not available in the US, it ships directly from our Athens studio at no extra cost and within the same timeframe. Due to global supply chain challenges, shipping times could occasionally be longer than usual.
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Currently, we focus exclusively on serving customers within the United States to ensure the fastest delivery times and best customer experience. We ship to all 50 states, including Alaska and Hawaii, as well as US territories. International shipping may be available in the future as we continue to expand.
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Yes, we offer expedited shipping for urgent orders. Express delivery (1-2 business days) and Priority delivery (2-3 business days) are available at checkout. Please note that expedited shipping applies to delivery time only — made-to-order items still require 2-5 business days crafting time before shipment.
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We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
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We offer a 30-day satisfaction guarantee for eligible items. If your jewelry doesn't fit perfectly or meet your expectations, you can return or exchange it within the specified period. For both returns and exchanges, a $35 shipping fee applies and is covered by the customer.
You can get in touch with our customer care team and they will provide a prepaid return and the shipping instructions.
Your satisfaction is our priority—we want you to absolutely love your Enea jewelry.
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Absolutely! You'll receive a tracking number via email as soon as your order ships. You can track your package in real-time through our website or directly with the carrier. For orders shipping from our Athens studio, international tracking is provided so you can monitor your package's journey from Greece to your doorstep.
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No additional costs will ever be applied to your order. All prices shown include any applicable duties, tariffs, or international fees. Whether your item ships from our California facility or directly from our Athens studio, the price you see at checkout is the final price you pay—no surprises, no hidden costs, no additional charges upon delivery.
