2-Year Warranty
At Enea, we stand behind the quality of our materials and time-honed craftsmanship, offering a 2-Year Warranty against any defects in materials or workmanship.
If you experience an issue with your piece, please contact us at hello@eneastudio.com with clear photos of the item. Our team will review your request and provide instructions along with a prepaid shipping label to mail the piece back to our studio.
The repair service itself is completely free, but a $25 shipping fee applies, which must be covered by the customer.
Once your item has been carefully inspected and repaired by our technicians, we’ll notify you and ship it back promptly.
What is Covered:
- Material Defects: We guarantee that your 14K gold jewelry is free from any defects in craftsmanship and materials.
- Workmanship: We stand by the quality of our craftsmanship and ensure that your jewelry has been manufactured to the highest standards.
What is Not Covered:
- Normal Wear and Tear: This warranty does not cover damage resulting from normal wear and tear, including scratches, dents, or tarnishing that may occur over time.
- Loss or Theft: We are not responsible for any loss or theft of your jewelry.
- Unauthorized Repairs: If your jewelry has been repaired or modified by anyone other than us.
- Accidental Damage: Accidental damage, such as dropping or crushing the jewelry, is not covered under this warranty.
Have a question? Reach out to hello@eneastudio.com
Frequently Asked Questions
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In-Stock Items: 3-5 business days for delivery
Made-to-Order Items: 2-5 business days crafting time + 3-5 business days delivery
Most orders ship from our US facility in California for fast delivery. If an item is not available in the US, it ships directly from our Athens studio at no extra cost and within the same timeframe. Due to global supply chain challenges, shipping times could occasionally be longer than usual.
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Currently, we focus exclusively on serving customers within the United States to ensure the fastest delivery times and best customer experience. We ship to all 50 states, including Alaska and Hawaii, as well as US territories. International shipping may be available in the future as we continue to expand.
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Yes, we offer expedited shipping for urgent orders. Express delivery (1-2 business days) and Priority delivery (2-3 business days) are available at checkout. Please note that expedited shipping applies to delivery time only — made-to-order items still require 2-5 business days crafting time before shipment.
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We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
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We offer a 30-day satisfaction guarantee on all purchases. If your jewelry doesn't fit perfectly or meet your expectations, you can return it for a full refund or exchange. For both returns and exchanges, a $25 shipping fee applies and is covered by the customer.
We include a prepaid return label with every order, and our customer service team will help you find the perfect size or alternative piece. Your satisfaction is our priority—we want you to absolutely love your Enea jewelry.
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Absolutely! You'll receive a tracking number via email as soon as your order ships. You can track your package in real-time through our website or directly with the carrier. For orders shipping from our Athens studio, international tracking is provided so you can monitor your package's journey from Greece to your doorstep.
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No additional costs will ever be applied to your order. All prices shown include any applicable duties, tariffs, or international fees. Whether your item ships from our California facility or directly from our Athens studio, the price you see at checkout is the final price you pay—no surprises, no hidden costs, no additional charges upon delivery.