Shipping Policy
We offer free shipping worldwide on most orders. A small shipping fee may apply to select items.
Frequently Asked Questions
-
Domestic US Shipping
Most orders ship from our facilities in California and New Jersey for fast, reliable delivery.
- In-stock items: 3–5 business days.
- Made-to-order pieces: 2–5 business days crafting + 3–5 business days delivery.
To ensure the full collection remains available, select items ship directly from our Athens atelier via express courier at no additional cost, within the same delivery window.
-
Currently, we focus exclusively on serving customers within the United States to ensure the fastest delivery times and best customer experience. We ship to all 50 states, including Alaska and Hawaii, as well as US territories. International shipping may be available in the future as we continue to expand.
-
Yes, we offer expedited shipping for urgent orders. Express delivery (1-2 business days) and Priority delivery (2-3 business days) are available at checkout. Please note that expedited shipping applies to delivery time only — made-to-order items still require 2-5 business days crafting time before shipment.
-
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
-
We offer a 30-day satisfaction guarantee for eligible items. If your jewelry doesn't fit perfectly or meet your expectations, you can return or exchange it within the specified period. For both returns and exchanges, a $35 shipping fee applies and is covered by the customer.
You can get in touch with our customer care team and they will provide a prepaid return and the shipping instructions.
Your satisfaction is our priority—we want you to absolutely love your Enea jewelry.
-
Absolutely! You'll receive a tracking number via email as soon as your order ships. You can track your package in real-time through our website or directly with the carrier. For orders shipping from our Athens studio, international tracking is provided so you can monitor your package's journey from Greece to your doorstep.
-
No additional costs will ever be applied to your order. All prices shown include any applicable duties, tariffs, or international fees. Whether your item ships from our California facility or directly from our Athens studio, the price you see at checkout is the final price you pay—no surprises, no hidden costs, no additional charges upon delivery.